Iverify Launches Innovative Customer Service Platform

Investment provides incremental value to customers, partners, and subcontractors – while greatly improving service

June 22, 2018 – CHARLOTTE, N.C. – Iverify, North America’s largest full-service interactive security company, today announced that it is introducing GE ServiceMax as the backbone of the company’s robust service ticket technology platform. ServiceMax ushers in a new generation of automated tools at Iverify, specifically designed to bring a higher level of service to its customers and partners – resulting in a streamlined and more customer-focused experience.

ServiceMax, from GE Digital, is a leading industry field service management software, enabling the service departments for today’s most successful and respected companies. Iverify’s implementation of ServiceMax will streamline the scheduling and completion of service orders for the company’s local and nationwide customer base. Through the power of this application, Iverify will connect technicians on service calls to:

  • Improve first time fix rates
  • Reduce mean time to repair
  • Automate the dispatch of technicians
  • Provide real-time tracking of technicians for customers
  • Enable access to a robust customer portal for reporting and metrics

The company’s contractor network will gain great efficiency via direct access to the company’s highly experienced tech pool, immediate sign-off of jobs upon completion, and a paperless process from dispatch through purchase order issuance.

“Our focus on improving the overall value customers receive from Iverify drives our innovation and automation investment. Other industries have proven that the enhancements in scheduling and completing service orders provides greater value for the entire ecosystem; clients, their customers, subcontractors, and our company. By implementing advanced technology tools throughout our operations (supplemented by GE ServiceMax), our clients are already experiencing a more efficient, and all-encompassing level of service,” stated James Fanella, Iverify’s CEO.

Iverify continues to expand beyond traditional fire and burglar alarm, CCTV, and access control services. Its next-gen cloud-based philosophy enables companies to leverage their security infrastructure to proactively and economically provide value to all their teams, including finance, operations, IT, cyber security, field operatives, security management, and marketing. 

According to Kevin Thomas, Iverify's CMO, "We’ve invested in the GE ServiceMax's leading ticket automation application due to the proven positive impact on service performance. A recent ServiceMax customer survey revealed across-the-board benefit after implementation. This proven enhancement helps us continue to solve our customers’ life safety, loss prevention, cyber breech reduction, criminal deterrence, and brand protection initiatives."

About Iverify:

Iverify is North America’s largest full-service interactive security company providing 24x7 life safety, loss prevention, cyber breach reduction, criminal deterrence and apprehension, and brand protection. Customers leverage Iverify’s consulting, design, installation, monitoring, and interactive support services to support their business needs across large and small retailers, automotive dealerships, property management companies, and a host of other businesses. Applying a set of custom designed protocols for each individual client and multiple locations, Iverify aligns next-gen technology, information, and on-demand people support for maximum effectiveness and efficiency. Our remote presence creates a safer and less intrusive operational environment for our clients’ employees and their customers, with economical flexibility, scalability and responsiveness to real-world needs. Iverify operates 24x7 out of their Charlotte, NC, and Chanhassen, MN, locations. www.IverifySecurity.com


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