Iverify Announces Plans for Massive Upgrade to Customer Service Ticketing Platform

Automation and innovation investment targeted at creating positive nationwide impact

February 12, 2018 – CHARLOTTE, N.C. – Iverify, North America’s largest full-service interactive security company, today announced that it will be introducing GE ServiceMax as the backbone of the company’s robust service ticket technology platform early this summer.

ServiceMax, an automated service ticket application, will be live late June 2018 – enabling streamlined processes for scheduling and completing service work. Iverify's Customer Service, Technical Support, Field Technician, and Subcontractor teams are completing training for the deployment of this innovative and proven application.

ServiceMax, from GE Digital, is a leading industry field service management software that enables large-scale service departments for today’s most successful and respected companies. Iverify’s implementation of ServiceMax will contour the scheduling and completion of service orders for Iverify's local and nationwide customer base. This next-gen application is specifically designed to seamlessly and swiftly improve first time fix rates, reduce mean time to repair, automate the dispatch of technicians, provide real-time tracking of technicians for customers, and enable access to a secure cloud-based customer portal for reporting and metrics.

According to James Fanella, Iverify's CEO, "Implementing ServiceMax's advanced technology tools throughout our organization will ensure that Iverify's clients continually receive a more efficient and all-encompassing level of service."

"As we continue to expand beyond traditional fire and burglar alarm, CCTV, and access control services, ServiceMax will play a vital role in the customer experience. Our unrivaled cloud-based philosophy, combined new automation and innovation efforts, will allow Iverify clients to leverage their existing security infrastructure to proactively and economically provide value to all their teams, including finance, operations, IT, cyber security, field operatives, security management, and marketing," stated Kevin Thomas, Iverify's CMO.

About Iverify:
Iverify is North America’s largest full-service interactive security company providing 24x7 life safety, loss prevention, cyber breach reduction, criminal deterrence/apprehension, and brand protection. Customers leverage Iverify’s consulting, design, installation, monitoring, and interactive support services to support their business needs across large and small retailers, automotive dealerships, property management companies, and a host of other businesses. Applying a set of custom-designed protocols for each individual client with local and broad-based locations, Iverify aligns unrivaled technology, information, and on-demand people support for maximum effectiveness and efficiency. Our remote presence creates a safer and less intrusive operational environment for our clients’ employees and their customers, with economical flexibility, scalability, and 24x7 immediate responsiveness to all customer security protocols. www.Iverify Security.com

 

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